Terms & Conditions

All content is Copyright © Naturo Pet Products, a division of John Mackle (Moy) Ltd. All product names, trademarks, registered trademarks, service marks or registered service marks, mentioned on naturopetfoods.com belong to their respective owners.


All brand names, product and service names and titles and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by Naturo Pet Products for their use by any person other than such holders and such use may constitute an infringement of the holders' rights.


All designs, text, graphics and their selection and arrangement on this website are the copyright of Naturo Pet Products or its content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without Naturo Pet Products prior written consent is strictly prohibited.

Data Protection Policy (GDPR Compliant)

Please click here.

Data Protection Policy (Retention & Erasure)

Please click here.

Pawsome Perks Terms & Conditions

Data Protection Statement

Any data collected for Pawsome Perks will be used solely by John Mackle (Moy) Ltd. We will always treat your personal information with the utmost care and in accordance with data protection legislation. We will not share any of your data with third parties.

In order to continually strive to improve our customers shopping experience we will analyse your purchase history to:

  • Understand our customers’ buying habits to improve our service
  • Contact you with personal and relevant offers and information about products and promotions of interest to you
  • Provide you with information of any benefits you are eligible for as a member of the Pawsome Perks loyalty scheme

You can request for your details to be removed at any time in the following ways:

  • Adjust your marketing preferences within your online account
  • Click the ‘unsubscribe’ link in any email or text communication from us. We will then cease to send any further emails or texts.
  • Respond to the address on postal communications indicating you wish to be removed from future marketing
  • Email us at customercare@naturopetfoods.com
  • Write to our Data Protection Manager at the following registered address: John Mackle (Moy) Ltd, 40 Corrigan Hill Road, Moy, Dungannon, Co. Tyrone, BT71 6SL.

Please see our full privacy policy here https://www.naturopetfoods.com/privacy-policy-cookie-restriction-mode

The Scheme

Pawsome Perks is issued by and remains the property of John Mackle (Moy) Ltd which reserves the right, at any time without notice, to:
(a) terminate the scheme;
(b) decline to issue access to the scheme;
(c) withdraw or cancel the scheme, or to alter or amend the conditions of operation of the loyalty scheme;
(d) Products may be excluded from the scheme at the discretion of John Mackle (Moy) Ltd;

All participants in the loyalty scheme must be a resident in the UK or Ireland and aged 18 years or over. Loyalty is not transferable and can only be used by the person to whom it is registered. Members may be removed from the scheme at any time at the discretion of John Mackle (Moy) Ltd.  The Pawsome Perks loyalty scheme is only for personal and consumer use. Loyalty Points cannot be transferred, sold, pooled or in any way traded. Your online account cannot be used for corporate, business or trade orders.


To collect points for a transaction, you must have an online Account and have opted into the Pawsome Perks loyalty scheme.  Failure to be logged into your online account at the time of the transaction will result in permanent loss of points for that transaction.

Points can be earned on any transaction amount. The following point’s ratios apply:

  • 1 Pawsome Perks point for every £1 spent

Points can be redeemed against purchases online when a total of 250 points are achieved. 250 points has a redemption value of £2.50. Customers can use points for part payment of an order.

John Mackle (Moy) Ltd shall be entitled at any time to cancel points awarded if the relevant products to which such award relates are returned or cancelled for any reason and a refund of the purchase price is given or if the relevant products are exchanged for other products unless such exchange is for products with an equivalent points value. Where the relevant products are exchanged for products of a lower points value John Mackle (Moy) Ltd shall be entitled to cancel the balance of points between those originally collected and those collected in respect of the replacement products.

Subscribe & Save bonus points

When you opt to take advantage of our Subscribe & Save scheme we will award you a one off 250 bonus points as a thank you. Find out more about Subscribe & Save.



Accounts that remain dormant for more than 24 months may be cancelled by John Mackle (Moy) Ltd and all points null and voided. You can view your Pawsome Perks points total and other benefits at any time in your online account.


Pet Birthday Offer

The Birthday offer is for customers who have added their pets birthday / birthdays into their online account and have signed up to receive emails from us. 

  • Naturo Pets birthday offer is: £5 off and Free Shipping. (The offer code is located on your personal birthday email)
  • You will receive this for each pet associated to your account.
  • This offer cannot be used in conjunction with any other discount or promotional offer.
  • This offer cannot be used on existing subscriptions.
  • This offer is for single use against your next Naturo Pets purchase.
  • The promotion code is valid for 60 days – Please refer to the email footer for the expiry date of your offer.

We reserve the right to put any user account(s) on hold and prevent outgoing deliveries, where we become aware of or detect any abuse of the birthday discount offer.
We reserve the right to deduct reward points earned, from any abuse of this, or any other offer.


Social media competition:  

Terms & Conditions: Winners will be chosen at random after the closing date. The closing date is midnight on 18th September 2023. The competition is open to residents of the UK & Ireland. Entrants must be over 18 years of age. One entry is a comment on the Facebook post with an image, following both our Facebook and Instagram accounts, and liking the post and sharing to your story. The competition will run over both Instagram and Facebook, so winners of the top three prizes will need to have both social media channels. 

There are 4 types of prizes up for grabs - 1st Prize is a weekend away for you, one other person, and your four-legged friend (The weekend away will be chosen by us in the location of the winner). 2nd Prize – A month's supply of dog food from ourselves. 3rd Prize – A hamper full of goodies for your furry friend (This hamper will include food and merchandise from us, treats from Norsh, goodies from Throw N Go, and a harness from Flossie and Floof. ALL OTHER ENTRANTS WILL RECEIVE A £5 VOUCHER TO USE ON OUR WEBSITE!

No cash alternative. No purchase is necessary. Winners will be notified via Facebook within 5 days of the competition closing. By entering this competition, you give Naturo permission to reuse any content you share on our Facebook posts. This competition is not sponsored, endorsed, administered by, or associated with Facebook in any way. 



Site Offers: 

For the 25% off 150g pouch promotion running from 04/09/2023 - 17/09/2023, this offer is also valid for subscription customers until the end of the promotion period.  This offer is only available at www.naturopetfoods.com.

If your subscription is processed within this period, it will automatically apply the discount to your order - once this offer ends, your subscription price will revert to the previous RRP. The 150g pouch offer excludes the following products: ‘NEW POUCH Adult Mini Dog Duck with Rice and Vegetables 150g x 8’ and ‘NEW POUCH Adult Mini Dog Turkey with Rice & Vegetables 150g x 8’. Any subscriptions with the duck or turkey adult 150g pouches will not be discounted during this promotion period.  

For any queries please contact customercare@naturopetfoods.com